FREQUENTLY ASKED QUESTIONS & TIPS

The robots are fairly new devices and they evolve quite rapidly therefore we have listed some tips and some points raised by our customers in the past that should help you make the best use of your robot. We will continue updating this list as new questions arises:

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• The first couple of times that you use the robot, notice the tight areas, bumps or loose cables on the floor that cause difficulty for the robot to pass through and are potential causes of entanglement; and re-arrange so that the robot can move around the house freely while you are not at home.

• TW-R12 has very strong side brushes that can penetrate under some types of carpet when moving up from hard floor to the carpet and get entangled. To overcome that, you can either roll the carpet or stick the edges to the floor with double sided tape or use the restricted area feature on the app

• For day to day use, the medium level suction (Normal) is sufficient. If high suction power is not needed, use Normal to give longer run time to the robot for every charge. If you only want to use the mop, you may set the suction level on the lowest setting for longer working time.

• If the wifi connection throughout the building is not strong, the location of the robot will not be updated on the app however that does not impact the operation of the robot. The robot does its job whether it is well connected to the house wifi or not. To avoid connectivity issues, if it is important to you, you need to create a mesh networks in the house using synced network extenders.

• The wifi sensor is inside the robot, not the station. For the App to update the location of the station, the robot must start from the station with the app connected to the robot. If you move the station from one location to another, the robot will not know where the station has gone. You will have to put the robot manually on the station and restart. This is the case with all smart wifi connected robots.

• If the robot starts from the station, it will go back to the station once it is done. However if you move it manually to another room and start it there, it will go back to the same spot where it started and switches off.

• Sometimes the app may overestimate the battery use in the beginning of the operation and it may appear that the battery is being drained faster than it should. Please allow the robot to continue vacuuming and you will see that the battery usage shown on the app normalizes and shows the actual level.

• Empty the dust box and clean the filters after heavy use. Remove any hair that is trapped in the roller brush or the wheels to avoid hindering its operation and exerting too much force on the motor.

• If you are not using the mop, please empty the water.